📋 1. Overview & Scope
At NexDoor ("we", "our", or "the Platform"), we take your privacy seriously. This Privacy Policy sets out how we collect, process, store, and safeguard personal and business information when you register, browse, place orders, operate a partner store, or use any of our hyperlocal ordering and delivery services.
By registering an account, submitting your details, or accessing NexDoor, you acknowledge that you have read, understood, and consented to the practices described in this policy.
We operate in strict accordance with the Philippine Data Privacy Act of 2012 (Republic Act No. 10173), its Implementing Rules and Regulations (IRR), and applicable international standards of data confidentiality and security.
🔍 2. Information We Collect
To deliver seamless on-demand neighborhood commerce and accurate doorstep deliveries, we collect specific categories of data depending on how you use the Platform:
| User / Entity | Information Collected | Source / Method |
|---|---|---|
| Customers / Shoppers |
• Full name • Email address (OTP-verified) • Mobile / Contact phone number • House/building address, Barangay, City, Province • Precise GPS pin coordinates (Latitude / Longitude) • Encrypted password hash |
Provided directly upon self-registration, interactive map pin placement, or profile updates. |
| Merchants / Providers |
• Store / Station name & Owner full name • Business email address (OTP-verified) • Business contact number • Physical store address breakdown • Exact store GPS coordinates & Service radius (km) • Product items, pricing, images, and categories • Encrypted password hash |
Provided upon merchant self-registration and managed via the Cloud POS Dashboard. |
| Transactions & Deliveries |
• Order item breakdown, quantities, and totals • Special preparation and delivery instructions • Order timestamps & delivery progression stages • In-app synchronized chat messaging history |
Generated automatically as orders are placed, processed, delivered, and coordinated. |
| Technical & Session Data |
• IP address and browser user-agent • Theme mode preference (light/dark) • Session tokens and login timestamps |
Captured automatically via HTTP requests and session management cookies. |
🎯 3. Purpose of Data Processing
We only collect data strictly necessary to operate our neighborhood marketplace. Specifically, your data is processed for the following legitimate purposes:
- Account Creation & Verification: Verifying email authenticity with 6-digit One-Time Passwords (OTP) to prevent spam, fraudulent accounts, and automated abuse.
- Hyperlocal Proximity Matching: Calculating accurate distances between customer delivery locations and partner stores (standard radius: 3 km) to ensure reliable delivery reach.
- Order Fulfillment & Pin-Point Delivery: Providing dispatchers, store riders, and cashiers with the exact GPS map pin and street instructions needed for prompt doorstep drop-off.
- Real-Time Communication: Facilitating direct two-way live messaging between buyer and seller to confirm stock availability, order modifications, or delivery arrival.
- Billing & Transparent Accounting: Generating accurate invoices, sales summaries, and monthly billing statements for partner merchants.
- Security & Service Integrity: Monitoring login activity, detecting suspicious transactions, preventing unauthorized account access, and maintaining platform uptime.
📍 4. GPS & Precise Geolocation Disclosures
Unlike traditional e-commerce platforms that rely solely on postal codes, NexDoor utilizes pinpoint geographical coordinates to power neighborhood on-demand ordering.
Pin Selection: You choose your exact pin location on the interactive map during registration or checkout. We only store the latitude and longitude that you select.
Strict Delivery Scope: Your GPS location is used exclusively to show available stores within delivery reach and guide the delivery rider directly to your gate.
No Continuous Background Tracking: We do NOT track your background location when you are not actively interacting with the platform.
🤝 5. Information Sharing & Third Parties
We respect your data privacy and will never sell, rent, or trade your personal information to third-party marketers or advertisers.
Information is shared only in the following limited circumstances:
- With Matched Stores / Delivery Personnel: When you place an order, your name, contact number, delivery address, and GPS pin are shared with the fulfilling merchant and their designated dispatch rider solely to complete your order.
- Mapping Service Providers: Interactive maps are rendered using OpenStreetMap / Leaflet to display neighborhood store locations and delivery routes.
- Legal Compliance: We may disclose information if required by Philippine law, court order, or official governmental directive in connection with legal proceedings or criminal investigations.
🔒 6. Data Storage, Security & Retention
We employ robust technical and organizational security measures to protect your personal data against unauthorized access, alteration, loss, or destruction:
- Cryptographic Password Hashing: Passwords are never stored in plaintext; they are securely hashed using modern algorithms (bcrypt / PHP
password_hash()). - Secure Server Environments: Database systems are shielded behind strict access controls, session authentication guards, and input sanitization to protect against SQL injection and cross-site scripting (XSS).
- Chat History Housekeeping: In-app order coordination chat logs are maintained only as long as necessary for order resolution and customer support reference.
- Data Retention: Account profiles and transaction histories are retained as long as your account remains active or as required by commercial tax and accounting regulations.
👤 7. Your Rights & Account Control
Under the Data Privacy Act of 2012, you possess clear rights regarding your personal information:
- Right to Be Informed: You have the right to know how and why your personal data is collected and processed.
- Right to Access & Rectification: You can view and update your name, contact details, addresses, and store settings anytime through your Customer or Provider profile dashboard.
- Right to Erasure / Account Deletion: You may request the deletion of your account and associated personal data by contacting platform administration.
- Right to Object: You may withdraw your consent to data processing at any time, subject to fulfilling pending active transactions.
🍪 8. Cookies & Local Preferences
NexDoor uses essential HTTP session cookies and local storage tokens strictly for functional operations:
- Authentication Sessions: Maintaining your logged-in session securely across pages without requiring re-login on every click.
- UI Theme Mode: Remembering your light or dark mode visual preference across visits.
- Shopping Cart State: Preserving selected item quantities during active browsing and checkout.
✉️ 9. Contact Us
If you have questions, feedback, or requests regarding this Privacy Policy or your personal data handling, please reach out to our team:
Platform: NexDoor Hyperlocal Delivery & Cloud POS
Email: support@nexdoor.shop
Location: Philippines
Customer & Merchant Support: Accessible directly via in-app portal messaging or support channels.
Ready to get started?
Join our neighborhood marketplace as a customer or register your local store today.